Creative Services Coordinator

Organization: Traction
Location: Lansing, MI

Environment:
This is a creative firm, with very little drywall, zero carpeted cubicles, and one awesome mini basketball hoop. It’s fast-paced and ever-changing with incredibly talented, creative, and fun people. Every day you’ll come in to a 100-year-old building in an urban setting located just steps from downtown Lansing amenities including the River Trail, minor league baseball and soccer stadium, restaurants, and parks.

Summary:
The Creative Services Coordinator is responsible for a diverse range of responsibilities. Primary tasks would be managing client services and overseeing client projects from start to finish for our creative studio. You will also foster client relationships, explore new opportunities, and guide them through our creative process alongside the studio Principal, Senior Creative Director, or Designer. Internally, the position will communicate client expectations and goals to staff, vendors, and contract employees. We are seeking an individual who is eager, curious, and open to continuous learning.

You will have access to the former Creative Services Coordinator, Caitlin, who is leaving for a new state with no bridges burned, countless memories, some pretty cool friends, and an incredibly valuable set of skills all acquired at Traction.

Position Responsibilities:
-Coordinate activities related to project lifecycle which includes requirement gathering, writing creative and project briefs, gathering estimates, routing for approval, and presenting to clients.
-Plan, execute, report, control, and close projects on time and within budget.
-Maintain schedules with the understanding that studio needs, requirements, and due dates will fluctuate on a daily basis.
-Lead, draft, and manage vendor communication and production.
-Work with Bookkeeper to ensure projects are billed accurately, on time, and within approved budget.
-As required, champion copywriting, digital creative, and digital implementation processes.
-Prepare letters, memos, proposals, authorization for payment forms, and general correspondence. Assist in editing reports and correspondence.
-Respond to a variety of inquiries, which require considerable judgment and knowledge about company policy, procedure, and operations.
-Proofread and correct all materials for appropriate and consistent format, accuracy of information, punctuation, spelling, and grammar.
-Other duties as assigned by supervisor.

Qualifications:
-The position requires knowledge normally acquired through an Associate’s Degree from a two-year college or institution in Business, Communication, Psychology, or a related field; or equivalent combination of work experience and education. A Bachelor’s Degree is preferred, but not required.
-Two (2) to three (3) years of related job experience in customer service, project management, or a similar business environment is required.
-Previous proposal and contract drafting experience is a plus.

Skills/Knowledge/Abilities (SKA):
-A natural sense of curiosity, self-motivation and creative problem solving.
-Excellent customer service skills.
-Excellent written and verbal communication skills.
-Ability to fit into a fast-moving and energetic work environment.
-Ability to work well with self-guided creative freedom.
-Proficiency in Microsoft Word and Excel is required.
-Proficiency in Content Management Systems is a plus.

To apply, please email your resume to jobs@tractionbrands.com.